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Calling Us

Our main customer service line can be reached by dialling: 0800 988 6288

This number is free to call from both UK landlines and mobile phones.

Our alternative number is: 0345 543 9932

Calls to this number are charged at the national UK landline call rate, which varies depending on your service provider. You can use your inclusive minutes to call us on this number, whether that is from your landline phone plan or your mobile phone plan.

Calls are also welcome by Relay UK on: 18002 0191 276 1000

Our opening times for new claims are:

Claims made via our claim line: 24/7
Claims made via LiveChat: 7am - 7pm, seven days a week.

Our opening times for existing claims are:

Mon - Fri: 8am - 6pm
Saturday: 9am - 1pm
Sunday: Closed