Log in to Your Claim
Keep on top of your claim 24/7, 365 days a year with Touchpoint, accessible from any internet-enabled device.
- Home
- Calling Us
Request a Callback
Leave your details and we’ll call you back at a time to suit you.
Thank You
Thank you for your request, one of our team members will be in touch shortly.
Please note, we are currently receiving high volumes of calls, so call back times may not be accurate. Apologies for any inconvenience.
Calling Us
Our main customer service line can be reached by dialling: 0800 988 6288
This number is free to call from both UK landlines and mobile phones.
Our alternative number is: 0345 543 9932
Calls to this number are charged at the national UK landline call rate, which varies depending on your service provider. You can use your inclusive minutes to call us on this number, whether that is from your landline phone plan or your mobile phone plan.
Calls are also welcome by Relay UK on: 18002 0191 276 1000
Our opening times for new claims are:
Claims made via our claim line: 24/7
Claims made via LiveChat: 7am - 7pm, seven days a week.
Our opening times for existing claims are:
Mon - Fri: 8am - 6pm
Saturday: 9am - 1pm
Sunday: Closed
Existing Client?
Keep on top of your claim 24/7, 365 days a year with Touchpoint, accessible from any internet-enabled device.