• A number of buses preparing for departure from the bus station

Public Transport Accident Claims

Winns can help you get a public transport accident claim moving if you have been injured on a bus, train, or tram.

It can be difficult to know how to proceed after public transport accidents. Who is accountable? Could the accident be avoided? Accidents happen, right? All too often passengers shrug off injuries that they might otherwise claim for in different circumstances.

The fact is though, that any injury that was not your fault could form the basis of a public transport accident claim. You shouldn't suffer in silence, and Winns can help you.

Can I make a public transport accident claim?

If you have been injured through no fault of your own while travelling on public transport, then, yes, it is possible that you may have a public transport accident claim. If the transport operator has failed in their duty of care to you, either by not providing/explaining safety protocols or not conducting their service in a safety-conscious way, then they could be liable for your injuries.

Those who suffer an injury following public transport accidents can take several steps to strengthen their claim:

  • Firstly, record the scene and the circumstances that lead to the accident. Providing detailed notes and photographs of any causes can greatly strengthen your case.
  • Ask other passengers to give witness statements. These third-party accounts can be invaluable when it comes to submitting evidence.
  • Keep track of any expenses that you incur that are related to your injury, such as paying for specialist equipment, as well as money lost through being unable to attend work. Both of these figures will be taken into consideration when a settlement amount is being decided on.

The most important thing to do following public transport accidents, however, is to contact Winns. Our claim handling team will answer any questions that you may have, and make sure that you get the advice, medical treatment, and compensation you deserve.

Get in touch with Winns by phone or LiveChat today to start your public transport accident claim.

What are the most common causes of public transport accidents?

Most of the accidents that occur on public transport can also happen elsewhere. For example, you may slip on a spillage that has not been cleared up or adequately signposted, or you could suffer whiplash due to sudden and heavy application of the vehicle's brakes.

There are also a whole host of transport-specific injuries to consider, such as becoming trapped between a vehicle and the platform, stuck in a closing door, being struck by falling luggage, and colliding with a safety rail.

Here are some of the most common causes of public transport injuries:

  • Heavy or sudden breaking
  • Lack of safety announcements or information
  • Inadequate vehicle maintenance standards
  • Insufficient passenger security
  • Obstructions in passageways
  • Water or other fluids and hazards on the floor

What our clients say about Winns

Thanks to the hard work and dedication of our expert team, Winns holds an 'Excellent' rating on the consumer review site, Trustpilot.

Here are just a few of the most recent comments that we have received from clients:

I was very shaken up and shocked after the accident and my call was dealt with very calmly and sensitively at a time that was very traumatic for me. The advice given was excellent. My call was handled very professionally. I can’t thank Winns enough for that.



First time I used Winns. I found the chap I spoke to (Paul) very helpful. He made me feel at ease and answered all my questions allowing me to move forward with confidence. Thank you.

Robert Welch


Made everything super easy to understand and went through all the steps of the process of claiming and what will happen. This was very useful as I’ve never had to deal with an accident before.



Why make a public transport accident claim with Winns?

When you make a personal injury claim with Winns, whether relating to an accident on public transport or anywhere else, then we promise that we will be with you every step of the way.

From the moment you get in touch and tell us the details of your case, we will stand beside you, answering your questions, arranging support, and keeping you informed on the progress of your claim until a suitable settlement has been proposed and agreed. You'll never be out of the loop with us.

We'll also ensure that you get access to any relevant medical treatment to help aid your recovery, getting you back on the road to normality as quickly as possible.

Excellent service, easy and all straightforward! Stephen was really nice and very helpful!

Nikola Swierzowska


Very helpful and didn’t hesitate to answer (a lot) of questions that I posed to Stephen. Everything I asked about was answered and explained to me fully and any documentation requested was emailed to me very promptly.


Making public transport accident claim - FAQs

How can I make a claim for an accident on public transport?

If you have been injured on public transport then Winns can help you to make a claim. Our claims handlers will take the details but it will help your case if you have recorded the scene and events leading up to the incident, as well as witness statements.

Is there a time limit to make a claim?

Yes, you must make a claim within three years of the incident occurring. If you make a claim outside of this period then your claim may be considered time-barred and will not proceed.

What if my accident was caused by another driver?

If you have been travelling on a bus or a tram where the driver of a motor vehicle has caused an accident, then you can still make a claim. To find out more, visit our dedicated Road Traffic Accidents page, here.

What are the most common injuries on public transport?

Common injuries suffered on public transport include whiplash, sprains, broken bones, head trauma and more.

If you have been injured while using public transport, talk to Winns today.

I am happy with the way my call was handled; the customer service adviser explained to me about what will happen next with my claim. He took all the necessary information in great details while speaking clearly and repeating when needed.

Caroline Park

Excellent from start to finish sorting physio everything ran smoothly great communication from my case handler, Rebecca, couldn't fault anything with my experience with Winns would highly recommend them!

Karl Ovington


To start your personal injury claim, call or use LiveChat to contact Winns today.

Related News: Who Is Liable for Accidents on Public Transport?