Need a Hire Car After an Accident in Newcastle?

Whether making your way down the central motorway in rush hour traffic, manoeuvring through the city centre or using the city’s bypass, there are any number of places where road traffic accidents can occur in and around Newcastle.

If you should be involved in an accident that wasn’t your fault, what comes next is a difficult time seeking repair arrangements and a replacement vehicle. Call Winns first, before your insurer, and we will sort all of that out for you quickly and efficiently, giving you access to a hire car after an accident in Newcastle within four working hours of instruction.

Can I make a claim for a hire car after an accident in Newcastle?

When making a claim with Winns, our team aim to make it as straightforward as possible. If you have been involved in an accident that wasn’t your fault, then we will be able to handle your claim, source a credit hire replacement vehicle and arrange for collection of your damaged vehicle, repair of it and delivery of a replacement hire vehicle in the meantime so your life doesn’t come to a grinding halt post-accident.

Who do I make the claim against?

An often-asked question when making a claim is ‘who pays for the hire car after an accident?’ When making a claim for a hire car after an accident in Newcastle, your claim is made against the driver who was at fault. As long as they have a valid car insurance policy in place, in most cases, their insurance company will provide them with indemnity, and the claim will be made against the third-party insurer.

If they were at fault and accept liability, then we will pursue recovery of costs from the third-party insurer to ensure you, our client, isn’t inconvenienced by an accident which wasn’t your fault. To answer the original question; it is the third-party insurer who pays for the costs associated with the credit hire vehicle.

How can I make a claim?

Starting off the process is easy; simply contact our team, who will guide you with expertise, sympathy and compassion with the aim of getting you back on the road as quickly as possible. There are many ways to contact Winns; by opening a Live Chat on our website (available 7am - 7pm every day), or you can request a call back from the same place. Alternatively, if you’d like to speak to someone to start a claim over the phone, call 0800 988 6288 (this option is available 24 hours a day).

What should you do after an accident?

In the immediate aftermath of an accident, it is imperative to, first and foremost, get everyone involved to a safe location, away from the incident. Once this has been achieved, contact the relevant emergency services before exchanging details with the other driver involved in the accident. If there were any witnesses to the accident, make a note of their contact details too. All of these details will help speed up the process of making and processing a claim with Winns.

It would be beneficial to record what happened, in terms of the accident itself, what the road conditions and weather were like. It would also benefit your claim if you recorded the road layout (by taking photographs or drawing a sketch of the scene) and your version of events so that all information is presented to those dealing with your claim as early as possible. It is also really important to take a photograph of the third-party vehicle and any damage sustained to it, as evidence that it was involved in the accident, in case the driver/owner tries to deny involvement at a later date. With a police presence, they too would document the landscape and offer more evidence.

The final thing to do is call Winns, before your insurer. Doing this means you don’t claim against your insurance and you have a team of experts on your side when you need it most.

The woman that is dealing with our claim is lovely mannered on the phone and goes out [of] her way to help you and gives all the advice that she can.

Leanne

To date I cannot fault the work put in by Winn Solicitors in arranging things following the car accident my wife and I were involved in.

Kenneth

Winns has just taken on my case after a car accident that wasn’t my fault after my own insurance company weren’t helping at all. Within an hour they had arranged a [hire] car and collection of my damaged vehicle whilst I was at work. What an amazing service.

Mr Dawe

Contact Winns to start your claim

Why make a car hire claim in Newcastle with Winns?

Making that call to Winns, before contacting your insurer, has many benefits. Firstly, it shouldn't affect your 'no claims discount' as you are not making a claim on your insurance premium. Secondly, we will provide you with a like-for-like replacement credit hire vehicle within four business hours of instruction.

Insurance companies tend not to offer a like-for-like vehicle, meaning Winns is able to keep disruption to your life to a minimum as you look to get back on the road. Our service provision doesn’t stop there; if you were injured as a result of the accident then we can arrange for physiotherapy treatment and conduct a personal injury claim, with a specialist team on hand to help on that front.

Acting as a one-stop-shop for accident management, we can manage your claim, with expert advisors working to get the best outcome for you.

I had an accident on a Friday night. On the Saturday, Winns had arranged for my car to be collected and stored over the weekend, and a hire car so that I wasn’t left without a car to get back to work on Monday morning.

Andrea

Within five minutes of the call ending, I've already received a call arranging for my car to be collected and a [hire] car given to me whilst essential work is carried out due to the damage occurred to my vehicle from no fault of my own.

Emma

Very rapid response to me reporting an accident that was not my fault. They have organised everything quickly and seamlessly to minimise the disruption in my life. They even did a follow-up call to check I had everything I needed from them and to check that I was okay because of the extent of the damage.

Rebecca

Frequently Asked Questions

How soon can I get a rental car after an accident?

When you contact Winns to handle your claim, you will get a credit hire vehicle within four working hours of instruction. That would be a like-for-like replacement delivered to your location with the option to begin your claim as soon as you call, resulting in your damaged vehicle being taken away for storage and repair. All of these actions would be swift and efficient, allowing you to get back on track and keep your day-to-day moving.

What happens if you crash a courtesy car?

If you were involved in an accident that wasn’t your fault in a courtesy car, then you should contact the courtesy car provider and notify them of the accident. They will likely have their own procedure for recovering the vehicle and arranging repairs etc. You should also contact your insurance provider to inform them of the accident.

If you were injured in an accident in a courtesy car, then Winns can arrange any necessary medical treatment and pursue a claim for compensation. For more information about making a claim after an accident in a courtesy car, click here.

How do you get reimbursed for a rental car after an accident?

If you make a claim with Winns, we will supply you with a credit hire vehicle and will seek to recover the costs from the third-party insurer as part of your claim, meaning that you aren’t out of pocket for an accident that wasn’t your fault.

If you were involved in an accident which wasn’t your fault and you were in a courtesy car, you can still make a claim, however, as mentioned above the process is slightly different. You can find out more about making a claim after an accident in a courtesy car here.

Call Winns today to handle your claim, which can be anything from a personal injury claim to a vehicle repair only claim.

If you’ve been involved in an accident that wasn’t your fault in Newcastle, contact Winns first and we’ll give you the helping hand you need to get back on the road.

Contact Winns