Winn Solicitors: Renting a car after an Accident

Renting a credit hire car after an accident can be a tricky task, with many unaware of the process and options available to them.

Who pays for a rental car after an accident? Where can I hire one from? How do I go about making a claim following an accident? Do I need to submit a personal injury claim to get a credit hire rental car? Who is responsible for a rental car in an accident? Can a company manage the arrangement of a rental car so I don’t need to? Here are some of the answers to those questions:

Who pays for a rental car after an accident?

When trying to work out who is responsible for a rental car in an accident, the answer is a clear one. If you were driving the vehicle that was not at fault in an accident, then you may be able to get a credit hire car without needing to pay anything yourself. The daily charges for driving a credit hire car would then be settled by the third-party insurer, provided that liability isn’t disputed. To support your case in any disputed liability case, remember to take pictures following the accident, get witness contact details and don’t admit fault if you believe the other driver is at fault.

Do I need to have submitted a PI claim to get a credit hire rental car?

No, you don’t. At Winns we specialise in more than simply personal injury claims. We have a specialist team who can help those who have had their car or vehicle damaged by an at-fault driver by arranging a credit hire rental vehicle, through our sister company On Hire, in no time and sourcing a like-for-like replacement, which may not be guaranteed by your insurance provider. You may not be injured, but we can help get you back on the road.

How do you make a claim?

Making a claim is as simple as making a phone call or starting a Live Chat. You can contact Winns by phone 24/7 or get in touch through our website by beginning a Live Chat with one of our advisors (available 7am - 7pm every day). Alternatively, you can leave a call back request and one of our team will be in touch to discuss your claim. Winns will endeavour to get you back on the road as quickly as possible following an accident.

What are the benefits of using Winns over your insurance company?

Our sister company On Hire will deliver a like-for-like rental credit hire vehicle within four office hours of you registering your claim with us (in most cases). This takes the stress and hassle out of being without a car unexpectedly and you don’t need to pay any upfront charges, providing it is a non-fault accident on your part. Getting access to a working vehicle quickly allows you to get back on the road and stop your life from stalling.


Very reassuring, given all the information I needed. Never had a crash before so they supplied me with the knowledge I needed. [They were] fast with arranging a recovery van to pick my car up and arranged a hire car for me. Stephen was friendly and made sure everything was happening that was supposed to.

Natasha Candlin

My claim was dealt with by Stephen Clementson who was amazing over the phone and really reassuring over the phone. After a traumatic experience, it was really great to have such friendly staff over the phone who helped me out!


From the minute [I] called Winn Solicitors they have been very helpful and moved things along quickly with no fuss. My hire car was at my door within hours of the accident and the forms you fill out are straightforward. I would definitely recommend Winns.



Click here if you need to hire a car after a non-fault accident.

What about insuring your credit hire vehicle?

Choosing Winns, and its sister company On Hire, takes the stress out of insurance when renting a credit hire car after an accident. All vehicles arranged by On Hire are insured fully comprehensively for the period of hire. Furthermore, we offer a Collision Damage Waiver, so you wouldn’t be liable for any excess should the hire car be damaged while you’re driving it.

Types of car people can hire

On Hire can offer a huge range of like-for-like replacement credit hire vehicles to cater for your needs; from small standard cars to prestige, we cover all types of car, including 4x4 and sports versions. If you need a van, motorcycle, taxi, dual control vehicle, truck, lorry or even an ice cream van, tractor, 44-ton HGV or camper van, we can arrange a replacement to get you back on the road.

Car hire claim FAQs

Will claiming a car hire affect my insurance?

Claiming a hire car through Winns, and subsequently On Hire, will not affect your insurance or your no claims discount, providing liability is accepted by the third-party driver. The end bill will be paid by the at-fault driver’s insurance provider (as long as liability is admitted). That means you get the vehicle you need to stay on the road and you don’t foot the bill.

Do I have to have been in the car to make a claim?

No, you don’t. If your vehicle is damaged due to the negligence of another driver, then you are entitled to claim for the damage and a replacement credit hire vehicle for the duration of repairs, if this is needed. Whether you were in the car or not is irrelevant, what matters is that your car was damaged by another driver, who was at fault.

What are the benefits of using Winns?

Here at Winns, we specialise in taking the stress out of the situation following a non-fault accident. When arranging a credit hire rental vehicle, through our sister company On Hire, we can arrange a like-for-like replacement within four office hours of submitting your claim, in most cases, and we’ll arrange delivery and collection of the credit hire rental vehicle at a time to suit you. If it’s a car, it will be three years old or younger and we don’t limit your mileage. Our expert advisors will guide you through the process and recover the costs, providing liability is accepted by the third party.

Click here to contact Winns for expert advice. 

If your car has been damaged through the fault of another driver or road user, start your claim with Winns today by calling 0800 988 6288 or using Live Chat.