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Why Call Winns Before Your Insurer?

The fallout from an accident is often stressful, complex and disruptive.

What happens next can be a daunting, complicated and frustrating process as you attempt to get your life back on track while managing the potentially onerous experience of dealing with your insurance provider.

But there is a less stressful option; call Winns first.

We can provide a full claims management service which caters for all aspects of the aftermath of an accident. You have a team of experts on your side and determined to help, leaving you to focus on the important things; getting back on track.

Questions following an accident

An accident can throw up any number of questions, particularly when dealing with the emotions of being the victim in a non-fault accident:

  • Who do I have to contact first?
  • Who is going to pick up my damaged vehicle and repair it?
  • How long will it be off the road?
  • How long will it take to get treatment for my injuries?
  • How can I afford to fix this?
  • I need a car for my day-to-day. Who can help?

Winns can support you with all of these issues and co-ordinate your claim to relieve the stress and hassle of managing post-accident.

What our clients said

I called Winns last week after a truck backed into my car in a car park, smashing the back windscreen and denting the boot hatch. I was extremely impressed with the speed and efficiency in arranging collection of my car for repair and I was provided with a hire car straight away too. Winns have also kept me informed with the progress of repair of my car throughout. I was a bit sceptical in going through a solicitors at first but I would highly recommend Winns to anyone.

Lauren Hindhaugh

The team is so helpful and always watching out for the client's interest as opposed to the in insurer's interest. I was nervous about using them but I must admit it has been a pleasure so far. Thank you.

Mr Kamran Gul

I had an accident yesterday, got straight into contact with Winns, service was great and very quick and simple, highly recommend.

Ben Mason

How can Winns help?

There are a number of ways the team at Winns can help with your claim, including:

Arrange all aspects of any vehicle damage

Our team specialises in the recovery, storage and repair of your damaged vehicle. We will collect your vehicle within four working hours of instruction – and provide you with a like-for-like replacement - and transport it to a storage facility. We will liaise with an independent engineer to generate a damage report before instructing a garage to conduct the repairs using genuine manufacturers parts.

This is unfortunately the 2nd time I’ve used Winn Solicitors following an RTA, but they have been absolutely fantastic both times. Their claims handler Lewis and also Alex have been extremely helpful and compassionate, making what is already such a stressful situation that bit more bearable and taking a huge weight off my shoulders. They offer a whole package that takes care of every aspect of an RTA claim from vehicle recovery to hire car to auto repair and medical treatment.


Deliver a like-for-like credit hire vehicle within four working hours of instruction (applies to standard vehicles)

While all of this is ongoing, our team will deliver a like-for-like credit hire replacement vehicle for the duration of the time your vehicle is off the road, ensuring you are back on the road as quickly as possible.

Get you back on the road quickly

Our aim is to limit the disruption you may suffer following a non-fault accident. As one of our clients, Winns will do whatever it takes to get you back behind the wheel as quickly as possible so your day-to-day life can continue with as little disruption as possible. While you carry on with your life, our team will diligently work behind the scenes to repair your vehicle in a timely fashion meaning you get it back quicker and ready to drive once more.

Protect your warranty

Our repairs only involve genuine manufacturer parts which can help to protect the warranty on your vehicle.

Begin the personal injury compensation process with the first phone call

The first step to personal injury compensation following a non-fault accident is to call Winns before your insurer. Available 24 hours a day, seven days a week through our new claim line, our team will begin your claim immediately, upon assessment of your circumstances and accident details. This is all done on the first call, so the wider team can be instructed to deliver all relevant services you need to return you to some form of normality.

I called to make a claim as I was involved in an accident. Since this was a first for me I didn’t know what to expect however the service I was provided with was great. The person logging my claim Diane was of great help and also caring. The call was quick and efficient even though it was quite late. I highly recommend this company.


Arrange medical assistance for recovery from injuries

One of those services includes access to medical specialists, physiotherapists and a Tier One medico-legal reporting organisation, whose purpose is to arrange suitable treatment for clients, while liaising with medical specialists to create a medical report which is necessary to pursue a claim for personal injury compensation.

Seek to recover any other losses incurred as a result of the accident

There are many associated costs that can be incurred if you are the victim of a non-fault accident, including loss of earnings or other out of pocket expenses that you may have been forced to pay for as a result of the injuries sustained. Our expert team of advisors will pursue recovery of these costs from the other side as part of your claim, meaning you don’t need to worry about related costs.

From my initial phone call with Ezra, the service I have received has been outstanding. Ezra has communicated everything from start to finish and gave clear instruction on how Winn Solicitors will support me throughout. Within 5hrs my case was uploaded, a [hire] vehicle booked in, recovery of my vehicle for repair & a follow up call to ensure I was happy with the service received. I am unable to suggest an area for improvement as the service has been 100% from the first phone call. Again, credit due to Ezra Garcia claims handler for his support throughout the initial claims process. He is an asset to the Winn team.

Robert Price

Winns does all of this on a no win, no fee basis

A no win, no fee arrangement means you pay no upfront costs and no excess to pay when you choose Winns to handle your claim. Providing you were not at fault and comply fully throughout the claims process, and act honestly, then you will not pay any fees for our service from the outset. As part of this arrangement, we will deduct 25% of the personal injury compensation awarded as payment for our services.

No need to call your insurer

Once you have spoken to Winns, there is no need to contact your insurer. Our experienced and dedicated team will take over the claim, notify your insurer on your behalf, and ensure progression through the correct processes and procedures, fighting your corner to ensure the compensation you deserve.

We are a nationwide company, with nationwide coverage. Although we are based in Newcastle and are historically known to be from the North East, our service reaches all corners of the country, delivering outstanding service and client care to whoever needs us.

Contact Winns now